Introduction

We regularly receive requests, prior to sample development or first production, for an extensive set of documents — company registration certificates, industry association membership proof, copies of factory-level certifications (such as GOTS, OEKO-TEX, ISO, BSCI, or SEDEX), factory profiles, and in some cases live video walkthroughs. This page sets out our policy on these requests clearly, so that both prospective and existing clients understand our position and the reasoning behind it.

A Practical Way to Evaluate AI-Generated Verification Advice

We have noticed that document requests are, in a number of cases, generated by an AI assistant asked "what documents should I request from a supplier," with the resulting list forwarded verbatim, without adaptation to order size or context. We would gently suggest the following exercise before doing so:

Step one: Return to that same conversation and ask the AI assistant to provide the equivalent of what it recommended requesting — its own licensing basis, a means of identity verification, or a live demonstration.

Step two: Read the response carefully. The assistant will most likely explain, accurately, why it is not in a position to provide these things.

Step three: Consider what that response implies about applying the same list, without adjustment, to an established and certified manufacturer.

We raise this not to dismiss the use of AI tools, which can be genuinely useful for structuring a due-diligence approach, but to note that the same reasoning about limitations applies in both directions. Just as an AI assistant's stated limitations are considered a reasonable basis for what it can and cannot provide, our own confidentiality-based limitations, outlined on this page, rest on the same underlying principle: a limitation reasonably stated by one party should be evaluated on the same terms as a limitation stated by another.

There is a deeper structural issue as well. AI tools generate verification checklists without bearing any consequence for the advice they give. If a supplier follows that checklist and releases sensitive documents, the risk of misuse falls entirely on the supplier — not on the AI, and not on the person who copied the list. Treating an AI-generated list as a mandatory requirement is therefore not due diligence. It is a transfer of risk from the AI (and the buyer) onto the supplier. We decline to accept that transfer.

An Important Distinction: Factory-Level Certification vs. Transaction-Specific Certification

Factory-level certifications (GOTS, OEKO-TEX, ISO 9001, BSCI, and others) certify the overall production capability and compliance standard of a facility. They are issued to the factory as a whole, not to any individual client or order.

This is distinct from a transaction-specific certificate — such as a GOTS Transaction Certificate (TC) issued for a particular shipment — which is generated per order, not by copying the factory's general certification. Conflating the two is a common misunderstanding, and one worth clarifying before any verification request is made, since a factory-level certificate copy does not, by itself, constitute verification of a specific transaction.

What We Do Not Share by Email

As a matter of policy, we do not share scanned copies of our registration certificate, membership certificates, or factory-level certifications, nor internal factory imagery or video, through unsolicited or preliminary email correspondence. This is a standing company policy applied consistently, not a judgment on any individual inquiry.

Why This Policy Exists

Scanned or copied certification documents can be edited, duplicated, or misused by unrelated third parties — including being circulated under our company name in contexts we have no connection to or control over. Limiting the circulation of these documents through unverified channels is, in our assessment, a responsible risk-management practice, consistent with the confidentiality commitments outlined in our Confidentiality & IP Policy.

Definition of "Verified Business Partner"

Per our Terms & Conditions, full compliance documentation is made available to verified business partners following successful client qualification. For clarity, we define these terms as follows:

Verified Business Partner refers to institutional counterparties involved in the transaction chain, including:

Banks and financial institutions involved in trade finance (L/C issuing/advising banks, correspondent banks), trade credit insurers and cargo insurers, customs authorities and licensed customs brokers, freight forwarders and shipping lines, relevant government trade bodies (e.g. Bangladesh's Export Promotion Bureau, the National Board of Revenue, and equivalent authorities in the buyer's own country), and accredited third-party inspection or certification bodies engaged for a specific order.

Successful Client Qualification refers to clients whose order meets our minimum order quantity (300 pieces per style) and who have entered a confirmed payment process consistent with our standard terms.

Preliminary email inquiries — particularly those well below our minimum order threshold — do not fall within either definition.

Accepted Paths to Verification

The most reliable way to verify a company's registration, membership, or factory-level certification is through direct confirmation with the relevant government authority or certifying body — for instance, via one's own country's trade ministry, embassy, or commercial attaché. Independently, the third-party inspection services we offer (through recognised international agencies) represent an equally valid and practical verification route.

A copied file cannot, on its own, confirm its own authenticity — that confirmation rests with the authority that issued it. We are glad to cooperate fully with either of these verification paths.

A Note on Obligations — Ours and Yours

We are not under a legal obligation to provide internal registration or certification documents to a general inquiry. These are government-issued records, and their authenticity is a matter between the issuing authority and the holder, not a matter of buyer entitlement.

At the same time, we recognise that in a number of jurisdictions — for example, under the EU's supply chain due-diligence requirements, or comparable import compliance frameworks — buyers and importers may carry their own legal responsibility to verify their supply chain. Where that responsibility applies, we believe it is most appropriately discharged through the government or third-party inspection channels described above, rather than through direct document requests via email. (This is offered as general context rather than legal advice; we would encourage buyers to seek guidance specific to their own jurisdiction.)

What This Means for Your Rights as a Buyer

What you can expect from us:

Delivery of product consistent with agreed terms
Sample approval prior to bulk production
Payment security through our standard structure (30% deposit to initiate production, 70% balance prior to shipment)
Access to third-party inspection through a recognised agency, upon request
Dispute resolution consistent with our published Terms & Conditions

What falls outside our standard policy:

Provision of internal registration or certification copies to parties outside the Verified Business Partner definition above
Verification requests disproportionate to the scale of the inquiry
Requests for personal imagery, video, or information unrelated to the factory itself

Regarding Smaller Inquiries

Our minimum order quantity is 300 pieces per style. For inquiries substantially below this threshold, a request for a complete corporate documentation package is not consistent with standard industry practice, and — respectfully — may indicate that the scale of verification being requested has not been considered relative to the scale of the order itself.

What We Offer Instead

A factory visit — an open invitation to visit our facility in Dhaka in person, including visa support where required
Third-party inspection — coordination with a recognised international inspection agency
Independently verifiable certification — the certifying bodies behind our credentials maintain their own public verification tools

Payment Security

All payments are accepted only into our registered company bank account, or through WorldRemit as our official designated payment partner. Both T/T and L/C arrangements carry defined conditions, and no payment is released without a verified company account or verified WorldRemit channel on file. Should any communication regarding a change of bank details or payment channel arrive by email, we ask that clients confirm this by phone or another verified channel before proceeding.

Our Verification Policy